Not everybody is happy with the speed of Amazon’s work these days, according to Julie Bort from Business Insider… Support our news coverage by subscribing to our Kindle Nation Daily Digest. Joining is free right now!
Many Amazon products are now showing shipment delays of over a month, reports Business Insider’s Eugene Kim. And even many of the items it deems essential, which it has prioritized restocking over all non-essential third-party items, are showing delays of days to weeks for delivery, such as tampons.
A growing number of Prime members who pay $119 a year for the free two-day delivery benefit are frustrated. Thousands have taken to Twitter or Facebook to complain.
“Amazon prime orders usually come like the next day or two … my cookware won’t come until the end of next month. It would be nice if Prime members got a refund during all of this,” one person tweeted on Monday.
“So does that mean all the Amazon Prime Members get a partial refund for the time period when Prime is no longer Prime?” another one tweeted.
Amazon’s statement to Business Insider points out that Prime membership includes a lot of other benefits, the implication being that it has no plans at the moment to refund customers on an automatic or widespread basis.
Here’s a tip from a reader who did get Amazon to refund him for one-month of his Prime membership:
He called customer service and specifically complained about buying Prime for its two-day shipping and not receiving his latest orders for five days. The customer service rep promptly refunded him one month’s of Prime, $14.03, according to the email on the transaction seen by Business Insider.
Amazon’s No. 1 rule of its famed Leadership Principals is Customer Obsession, which involves working “vigorously to earn and keep customer trust.”
The transaction shows that Amazon customer reps are authorized to refund a month’s Prime membership when dealing with an unhappy customer. But you can’t just bemoan about it on social media. If you buy Prime for its shipping benefit and you are genuinely unhappy about these delays during this time, a phone complaint could do the trick. You may walk away surprised and happy with the result.
Read full post on Business Insider